Technical Customer Success Manager (Conversational AI)

Enterprise Bot GmbH is a fast-growing AI company specializing in conversational AI products used by leading enterprises. The company is building and growing its technical hub in Barcelona and operates with a diverse, global team focused on collaboration and customer success.

• Native-level Polish and strong English language skills.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in SaaS or automation.
• Strong technical exposure including familiarity with DevOps practices and on-premise deployments.
• Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing is highly desirable.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is a strong advantage.
• Strong analytical skills to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills to explain technical concepts clearly.
• Proven ability to manage multiple client projects and meet deadlines in a fast-paced environment.
• Team-oriented mindset focused on driving customer value and measurable outcomes.

• Guide customers through their journey from onboarding to long-term success with AI solutions.
• Configure conversational AI solutions, automation workflows, and integrations tailored to customer needs.
• Coordinate testing, troubleshoot issues, and oversee successful deployments.
• Build strong customer relationships through business reviews, training sessions, and proactive engagement.
• Drive adoption, identify improvement opportunities, and help customers realize ROI.
• Serve as the voice of the customer by collaborating with Product, Engineering, and Sales teams to share feedback and influence product enhancements.
• Support renewals and expansions to contribute to customer and business growth.