Client Onboarding Analyst

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• 1-2 years of relevant Corporate Customer Service/KYC/Financial Client Onboarding and/or Project Management experience
• Fluent English is mandatory
• Experience in a process driven, documentation or legal environment preferable
• Proven ability to establish and maintain business partnerships and client relationships
• Strong investigative and analytical skills
• Ability to work independently within a team environment
• 1 year of experience in a similar position
• Knowledge of MS Excel
• Knowledge of MS Office
• English language

• Coordination and execution of the documentation process - document tailoring, issuance, validation, and execution for clients account openings across multiple jurisdictions.
• Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements
• Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes
• Attend regular conference calls with customers to provide updates on the account opening status for the completion of documentation as required
• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements
• Updating documentation and processing status in the inventory database as per clearly defined processes
• Own your client queries end to end using project management approach
• Co-ordinate and control special projects (mergers/acquisitions/tax payments etc.) where applicable
• Maternity cover