Client Onboarding Senior Analyst

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• 5-8 years of experience in documentation review, account maintenance
• Cash products experience will be an asset
• Bachelor’s/University degree or equivalent experience
• Proficient knowledge of English (written and spoken)
• Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
• Project management skills, including financial cost management skills, will be an advantage
• Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters
• Strong investigative and analytical skills with a high level of attention to detail
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to thrive under pressure and convert risk into opportunity

Nice to have:

• Documentation review
• Account maintenance
• Investigative and analytical skills
• Cash products experience
• Project management skills
• Financial cost management skills

• Responsible for customer interaction, documentation issuance, review and system setups
• Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
• Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
• Accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
• Understand client requirements and ensure adequate support to new customer requirements and initiatives
• Monitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
• Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints; identify means to reduce transaction defects (internal and external)