Client Service Officer with German/French

Working at Citi means joining a team of more than 225,000 dedicated people globally. Citi offers a broad range of opportunities across multiple business lines including banking, technology, and investment services, collaborating to deliver innovative solutions that make a positive impact.

• Proficiency in English and German or French
• A minimum of 2 years of experience in business-to-business customer service, account management or sales
• Good presentation & communication skills
• Clearly articulate, with effective speaking and writing skills
• Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
• Strong MS Office and system skills

Nice to have:

• Advanced skills in MS Office and MS Excel

• Day-to-day issue resolution with key contacts at the client’s organization
• Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
• Taking ownership of issues and coordinating fast resolution
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
• Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/account manager