Technical Helpdesk Specialist

Working at Citi means joining a team of more than 225,000 dedicated people globally. Citi offers a broad range of opportunities across multiple business lines including banking, technology, and investment services, collaborating to deliver innovative solutions that make a positive impact.

• 1-3 years of experience in a related role
• Fluent English (written and verbal)
• Team-player with strong customer orientation
• Investigative mindset combined with thinking outside the box
• Proficient understanding of emerging technologies
• Effective analytic and presentation skills
• Readiness to work during public holidays and weekends on a rotational basis
• 1 year of experience in a similar position
• Knowledge of Excel, Analytical thinking, Scrum

Nice to have:

• Spring

• Analyze and solve online technical system issues reported by clients
• Utilize internal and client-facing systems
• Provide practical solutions to clients and internal stakeholders
• Escalate issues to Level 2 support if needed
• Deliver customer satisfaction and good quality service
• Support clients with reporting tools
• Work in partnership with vendors, technology, and client operations teams
• Propose and implement solutions for increased operating efficiency and improved client experience