IT Support Customer Specialist

Base.com is a rapidly growing international platform in the e-commerce industry, providing an all-in-one system integrating sellers with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx. The company operates globally with a team spanning Europe and the Americas, focusing on supporting entrepreneurs to succeed in global e-commerce.

• Minimum 3 years of experience in the e-commerce sector
• Very good command of English (minimum B2 level)
• Knowledge of a second foreign language is a plus (Spanish, Italian, French, or German)
• Very good knowledge of the Base product
• Accuracy and attention to detail
• Willingness to continuously expand knowledge
• Highly developed communication skills (internal and external)
• Very good organization of work in a remote model
• Analytical skills
• Ability to learn and acquire new digital skills

• Provide first-line support for customers and users
• Ensure customer satisfaction with products, services, and features
• Take full responsibility for support tickets
• Diagnose and resolve user-reported issues
• Collaborate with technical teams to resolve tickets
• Develop and update the knowledge base in the global IT Support department
• Test new functionalities
• Participate in additional projects according to strengths and skills