Technical Customer Success Manager

Modash is a company building a platform where brands find, partner with, and pay creators, powered by data on over 350 million social accounts. The Customer Success team is a key function, focused on supporting customers and creators, with a presence in Europe and Canada.

• Minimum 2 years experience in Customer Success, Account Management, or similar roles supporting technical customers.
• Comfortable discussing APIs, integrations, and data flows with a technical mindset.
• Strong written and verbal communication skills in English.
• Highly organized with ability to manage multiple accounts and follow through.
• Proactive in planning with customers rather than reactive.
• Ability to quickly learn and become a product expert.
• Experience working in fast-paced startup or scaleup environments.
• Familiarity with CRM tools, preferably Vitally.
• Nice to have: experience with creator data or marketing, common CS and billing tools (Vitally, Intercom, Stripe), and some coding or SQL experience.

Own your portfolio of accounts:

• Manage a portfolio of API customers focusing on Net Revenue Retention.
• Build and maintain success plans with goals and check-ins.
• Run regular calls primarily in European time zones.
• Assist customers with API endpoints and troubleshooting technical issues.
• Drive expansion and handle renewals including invoicing coordination.
• Keep detailed recaps and maintain CRM data (Vitally).

Onboard new customers:

• Conduct Sales to Customer Success handovers and set 30–90 day goals.
• Run onboarding calls with integration plans.
• Review customers' first integrations before going live.
• Help customers achieve first value quickly.
• Provide clear recaps with next steps and owners.

Collaborate with internal teams:

• Act as the voice of the customer to Product, Sales, Support, and Marketing.
• Facilitate customer involvement in product discovery and feedback.
• Coordinate with Sales on handovers and expansion.
• Work with Support and Engineering to resolve technical issues.
• Help create customer-facing resources with Marketing.

The role requires the candidate to be based in Europe to support customers in European time zones.