Digital Product Manager (Medical Care)

LUX MED Sp. z o.o. is a company operating in the healthcare sector, offering digital products related to medical care. The role is based in Warsaw, Poland.

• 3-5 years of experience managing B2C digital products with at least one project involving technical complexity and UX (ideally mobile app, consumer subscription).
• Proven results in improving onboarding conversion, activation, retention, and NPS/CSAT.
• Practical experience with continuous discovery: customer interviews, A/B testing, prototyping.
• Daily use of tools such as Figma, Miro, and AI for data-driven decision making.
• English proficiency at C1 level for documentation, meetings, and benchmarking.
• Practical knowledge of product operating model frameworks.
• Ability to defend product decisions under medical, legal, business, and technical pressure.
• Experience in healthcare, MedTech, or other regulated environments (fintech, insurtech) is a strong advantage but not mandatory.
• Knowledge of healthcare interoperability standards (FHIR, HL7, Polish standards P1/IKP) is a strong advantage but not mandatory.
• Experience in POM transformation or working in a POM-native organization is a significant advantage.
• Personal qualities: independence, assertiveness, perseverance, empathy.

• Full responsibility for discovery and delivery of the product.
• Defining problems to solve rather than just functionalities to build.
• Conducting continuous discovery including weekly customer interviews and updating Opportunity Solution Trees.
• Addressing four product risks (value, usability, feasibility, business justification) before approval.
• Designing and conducting product experiments such as prototypes and A/B tests.
• Analyzing customer behavior and needs segmented by client groups.
• Prioritizing initiatives considering diverse segment needs.
• Advanced data analysis using tools like PostHog to identify opportunities and measure impact.
• Collaborating in a product triad with Product Designer and Lead Engineer to define solutions.
• Working with business line leaders and teams in marketing, product offering, strategy, sales, operations, and medical for effective product building and implementation.
• Planning and coordinating go-to-market for new features and products including user communication and onboarding.
• Applying AI augmentation in product management from discovery to delivery.
• Identifying AI/automation opportunities to increase user value.

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