Senior Microsoft Dynamics 365 Functional Consultant

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, with 2024 global revenues of €22.1 billion. The role is within Capgemini's Digital Customer Experience (DCX) practice, which delivers intelligent, human-centered solutions for global enterprises and public sector organizations.

• Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform, including out-of-the-box capabilities, limitations, and licensing
• Familiarity with Copilot Studio and AI Builder to enhance business processes and customer experiences
• Skilled in translating business requirements into process designs and data models following Microsoft best practices
• Experienced in Agile delivery, including sprint planning, backlog management, and writing well-structured User Stories
• Ability to engage and influence stakeholders at all levels, from operational teams to C-suite
• Strong client-facing skills, including building lasting relationships, facilitating workshops, and navigating complex organizational dynamics
• Analytical and adaptable with an eye for identifying business transformation opportunities beyond the immediate scope
• Microsoft certifications related to Dynamics 365 (e.g., MB-210, MB-230)

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
• Co-create and present AI-augmented platform concepts to inspire business stakeholders and unlock new capabilities
• Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
• Advise on the right balance between configuration, customization, and AI-driven automation
• Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy