Senior Site Reliability Engineer

Kontakt.io is a company operating in the healthcare platform domain, focusing on infrastructure engineering for high-traffic, mission-critical SaaS and IoT environments.

• Experience in Site Reliability Engineering, Cloud Infrastructure, or Platform Engineering.
• Software engineering experience building production-grade systems (Java, Python, Go, or similar).
• Solid track record working on high-traffic, mission-critical platforms in SaaS, IoT, or healthcare environments.
• Strong expertise in cloud platforms (especially AWS), Kubernetes, and distributed system architecture.
• Hands-on experience with monitoring, logging, and observability tools (Prometheus, OpenTelemetry, Datadog, etc.).
• Good knowledge of CI/CD automation, GitOps workflows, and infrastructure-as-code (Terraform, Helm, ArgoCD).
• Experience participating in incident response and contributing to blameless postmortems.
• Understanding of networking, access control, and security practices within regulated environments (HIPAA, SOC 2 awareness is a plus).
• Collaborative mindset with the ability to work across teams and contribute to shared engineering standards.

• Design and implement scalable, fault-tolerant infrastructure and services on AWS and Kubernetes, contributing to the architecture of self-healing systems.
• Collaborate with Product, Engineering, and Security teams to align SRE work with platform and business priorities.
• Define and help drive adoption of SLIs, SLOs, and SLAs to maintain consistent performance and high reliability across the platform.
• Own and improve observability using Grafana, OpenTelemetry, and related tooling to provide deep visibility into system health.
• Build and maintain infrastructure as code (Terraform) and contribute to GitOps best practices across the team.
• Participate in incident response and on-call rotation, including writing postmortems and driving long-term remediation efforts.
• Support the growth of junior and mid-level SRE engineers through mentorship, code reviews, and knowledge sharing.
• Contribute to the reliability roadmap for high-throughput, real-time systems in healthcare operations.
• Drive continuous improvements in CI/CD pipelines, service ownership, chaos engineering, disaster recovery, and secure deployments.