Change Manager

We operate in the IT sector supporting international companies in regulated industries such as banking, finance, insurance, and pharmaceuticals. We provide comprehensive quality control and implement modern HR platforms for employee management.

• 4+ years of hands-on experience in Change Management, Organizational Change Management (OCM), or Transformation roles with exposure to large scale, global initiatives.
• Strong experience leading change programs in digital transformation, ERP, BPM, GBS, GCC, or consulting environments.
• Proven ability to design and execute change strategies covering communication, training, stakeholder management, and adoption.
• Excellent stakeholder management and communication skills with the ability to influence senior leaders and work across matrix organizations.
• Strong consulting skills including problem solving, analytical thinking, and structured delivery orientation.
• Experience working alongside project and program management teams in complex, multi-workstream environments.
• Familiarity with change management frameworks.
• Fluent English (written and spoken).

• Analyzing the impact of the implemented solution on business processes considering SaaS platform architecture specifics and standards.
• Monitoring and evaluating organizational readiness and employee sentiment at key milestones of the cloud project lifecycle.
• Building, developing, and supporting an internal network of change champions and influencers within the client's structures.
• Coordinating and executing communication strategies addressing standard configuration constraints of the cloud system.
• Designing resistance mitigation mechanisms and preparing FAQ frameworks to support managers in addressing team concerns.
• Creating persona-based learning paths and contextual, process-oriented training materials complementing the SaaS vendor’s standard library.
• Designing and delivering Train-the-Trainer programs and analytics methodologies to measure system adoption during the Hypercare phase.