Junior Client Solution Architect with Italian

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights and advanced analytics through state-of-the-art platforms. In 2023, NIQ combined with GfK, expanding its global reach to operations in over 100 markets, covering more than 90% of the world’s population. NIQ is an Advent International portfolio company.

• 3+ years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs and translate insights into solutions.
• Fluency in English and Italian at a minimum B2 level is mandatory.
• Excellent written and verbal communication skills with a client-centric mindset.
• Ability to collaborate across teams and manage multiple projects.
• Proactive attitude focused on continuous improvement and client satisfaction.

• Client Engagement: Serve as the primary operational contact for clients, handling requirement gathering, delivery timelines, data modifications, and quality issues.
• Communication & Coordination: Coordinate calls and meetings with clients in collaboration with Customer Success and Sales Teams.
• Requirement Gathering & Delivery: Translate client requirements into internal work orders, set project timelines, and monitor progress.
• Collaboration with Operations Teams: Partner with internal teams to troubleshoot and resolve client inquiries.
• High-Quality Solution Delivery: Ensure solutions meet quality standards and agreed timelines.
• Proactive Solution Development: Identify opportunities to enhance client data and suggest improvements.
• Quality Assurance & Post-Production: Coordinate with BAU teams on quality checks.
• Operational Meetings & Escalation Management: Participate in operational, quality review, and escalation meetings with internal teams.