Technical Product Manager (Telephony & Communications)

We're a pioneering travel-tech company, known globally for our brands — RateHawk, ZenHotels, RoundTrip, that offers customers an impressive choice of 2.7M+ accommodation options in 220 countries. Since our inception in 2010, we've been proudly building a diverse community of over 3,500 employees spread across Europe, Americas, Middle East, the CIS and South Africa. These incredible individuals bring their best in everything from product development to multilingual customer support, united in making the travel world better together. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

• 3–5 years of experience in product management or technical program management.
• Background in contact center technology, voice/telephony, or customer operations is a plus but not required.
• Strong systems thinking and ability to ramp up quickly in a new domain.
• Comfortable reading API documentation, understanding routing logic, IVR trees, telecom billing models, and integration patterns.
• Able to translate stakeholder requirements into clear technical specifications.
• Solid SQL skills for ad-hoc analysis.
• Experience building cost models and business cases using unit economics.
• Proven track record of conducting commercial negotiations with telecom or SaaS providers in English.
• Experience managing SLAs and onboarding new vendors.
• Experience coordinating across engineering, Ops/CX, legal, and finance.
• Able to manage multiple workstreams in parallel.
• Able to own a product roadmap, write PRDs, prioritize based on cost and impact, and drive execution alongside engineering teams.

• Own the telephony infrastructure across global support operations.
• Work at the intersection of product, engineering, and vendor management.
• Optimize routing and reduce costs.
• Drive channel strategy across multiple markets.
• Manage relationships with voice and communications providers.
• Shape the telephony product roadmap.
• Translate complex operational requirements into scalable technical solutions.