Technical Business Analyst – Regulated Environments (f/m/x)

Sii Polska is a company offering contracts with major brands and a diverse portfolio of clients, providing internal training, mentoring, and various employee programs including language courses, referral programs, and profit sharing.

• At least 4 years of experience in business analysis, product ownership, or similar roles in regulated environments
• Strong understanding of inquiry management processes and customer interaction platforms
• Experience working with CRM or case management systems and data-driven tools (Salesforce preferred)
• Prior knowledge of compliance frameworks, including validation processes and data privacy principles, medical inquiry processes, and pharmaceutical compliance (GxP, data privacy)
• Analytical mindset, problem-solving abilities, and focus on continuous improvement
• Fluent communication skills in English

• Gather, analyze, and prioritize business needs, translating them into clear functional specifications
• Oversee and continuously improve systems supporting inquiry intake, processing, and response delivery
• Coordinate support activities across multiple levels to maintain high system availability and user satisfaction
• Identify optimization opportunities by analyzing performance metrics and operational data
• Collaborate with stakeholders to design solutions and ensure alignment between business and technology
• Ensure adherence to regulatory standards, validation processes, and data protection requirements