Junior Client Solution Architect with Italian

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights and advanced analytics through state-of-the-art platforms. In 2023, NIQ combined with GfK, expanding its global reach to operations in over 100 markets, covering more than 90% of the world’s population. NIQ is an Advent International portfolio company.

• Minimum 3 years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs and translate insights into actionable solutions.
• Fluency in English and Italian at a minimum B2 level.
• Excellent written and verbal communication skills with a client-centric mindset.
• Ability to collaborate across teams and manage multiple projects effectively.
• Proactive attitude focused on continuous improvement and client satisfaction.

• Serve as the primary operational contact for clients, managing requirements, delivery timelines, data modifications, and quality issues.
• Communicate effectively with clients and coordinate calls and meetings with Customer Success and Sales Teams.
• Collect client requirements, translate them into internal work orders, set project timelines, and monitor progress.
• Collaborate with internal operations teams to troubleshoot and resolve client inquiries.
• Ensure high-quality solution delivery meeting agreed timelines.
• Identify opportunities to improve client data and suggest enhancements for database production.
• Coordinate with Business-as-Usual teams on post-production and pre-delivery quality checks.
• Participate in and coordinate operational, quality review, and escalation meetings with internal teams.

NIQ may utilize artificial intelligence (AI) tools during recruitment for efficiency and fairness, with final hiring decisions made exclusively by humans. Equal employment opportunity is committed without regard to protected characteristics.