C2C Business Transformation Analyst

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise across strategy, technology, design, engineering, and business operations.

• At least 2 years of experience in Finance Operations, Business Transformation, Consulting, or Shared Services environments, with exposure to C2C processes (Order to Cash / Accounts Receivable).
• Good understanding of C2C process flows, controls, and key performance drivers.
• Experience supporting or preparing process documentation (process maps, narratives, SOPs, requirements).
• Exposure to at least one ERP system (SAP S/4HANA, SAP ECC, Oracle, or similar).
• Awareness of C2C-supporting tools and technologies (e.g., billing, collections, dispute, or workflow solutions).
• Interest in process improvement, automation, RPA, and GenAI-enabled transformation.
• Strong analytical, communication, and presentation skills.
• Fluent English (minimum C1 level) and a Bachelor's degree (preferably in a relevant field).

• Support business transformation initiatives within Cash-to-Cash (C2C) processes, including Order Management, Billing, Accounts Receivable, Credit Management, Collections, and Dispute Management.
• Contribute to process design, Target Operating Model (TOM) development, and maturity/benchmarking assessments under guidance of senior team members.
• Prepare project documentation such as current-state and target-state processes, process issues, improvement opportunities, business requirements, and solution descriptions.
• Support continuous improvement initiatives by applying basic continuous improvement frameworks and transformation assets (e.g., Lean principles, benchmarking approaches).
• Assist in ERP and platform-enabled transformation projects (e.g., SAP S/4HANA, SAP ECC, Oracle) and assessments of C2C-related tools and technologies.
• Support data collection, validation, and analysis, and help transform findings into client-ready insights and recommendations.
• Assist with preparing presentations, workshops, and meetings for client and internal stakeholders.
• Develop consulting skills including structured problem solving, analytical thinking, storytelling, and professional communication.
• Stay informed on automation, intelligent workflows, RPA, and GenAI/Agentic solutions, supporting adoption of transformation methodologies and assets.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices by evaluating individuals based on qualifications and performance, not personal characteristics.