Kierownik ds. IT / IT Manager (k/m)

MRDIY POLAND sp. z o.o. is one of the largest global retailers offering household and family products. The MR.DIY brand operates stores in 14 countries including Malaysia, Singapore, Thailand, Brunei, Indonesia, the Philippines, Cambodia, India, Vietnam, Bangladesh, Turkey, Spain, and South Africa, and has recently expanded dynamically into Poland. The stores offer a wide range of products in categories such as DIY, home equipment, electrical, office, sports, automotive, toys, jewelry, and cosmetics.

• Experience as an IT Manager, IT Team Leader, or similar role.
• Ability to effectively manage a team and develop employee competencies.
• Highly developed communication and organizational skills.
• Patience, empathy, and ability to make balanced decisions.
• Skillful management of priorities and resources in a dynamic environment.
• Proactive approach to problem-solving and implementing changes.
• Good knowledge of IT infrastructure, business systems, and IT security.
• Experience in implementation and integration of IT systems and infrastructure.
• English language proficiency at minimum B2 level for communication in an international environment.
• Knowledge of ITIL standards (certification is a plus) and project management standards.

• Manage a small IT support team responsible for user support in stores across Poland and Central and Eastern Europe, as well as office and warehouse locations.
• Organize and coordinate IT department tasks.
• Ensure continuity of IT infrastructure and systems in stores, office, and warehouse.
• Collaborate with international business and technology teams.
• Plan and execute IT projects supporting organizational development.
• Manage IT processes related to store openings in Poland and Central and Eastern Europe.
• Identify areas for improvement and implement new solutions, including system integration planning.
• Manage relationships with IT service and solution providers, including contracts and orders.
• Build high standards of user support and team collaboration culture.
• Handle incident, request, and problem management.
• Manage IT department documentation, CMDB, procedures, processes, and budget forecasts.