Global Service and Support Manager

We are looking for a Global Service and Support Manager to build, lead and improve our global service and support function across Europe, Asia, the Middle East and the Americas.

• Technical education or strong practical technical background.
• Experience in service, support, field service, technical operations or engineering.
• Strong organisational skills and ability to create structure in a fast-changing environment.
• Confidence to challenge inconsistent ways of working and drive improvement across a distributed team.
• Good understanding of business systems, CRM, support desk tools or service management software.
• Clear communication style and strong ownership.
• Willingness to travel when required.

Optional:

• Experience with industrial instrumentation, flow measurement, oil & gas, emissions monitoring, service contracts, installed-base management, automation or AI-enabled support tools would be an advantage.

• Lead and coordinate global service and support activities across regional teams.
• Improve planning, execution, follow-up and reporting of service work.
• Implement and develop service management tools, including scheduling, work orders, dashboards and installed-base visibility.
• Manage support desk performance, ticket ownership, escalation and closure.
• Improve service reports, knowledge base quality and customer support processes.
• Work closely with Engineering, Product, Quality, Sales and R&D to turn field feedback into product and process improvements.
• Support training, knowledge sharing and practical continuous improvement across the service organisation.