Technical Customer Support Specialist

SINGU is a company focused on redefining operations for ambitious real estate companies. Their unified CAFM platform manages over 250 million m² of real estate worldwide, supporting more than 500,000 professionals and managing 100,000+ buildings across 35+ countries. The company is scaling rapidly and partners with global leaders in real estate.

• Experience in application support, IT support, or a similar role.
• Fluent in both English and Polish (spoken and written).
• Passion for documentation and knowledge sharing.
• Strong analytical and problem-solving skills.
• Excellent communication skills and a service-oriented mindset.
• Ability to work independently, structured, and with high attention to detail.
• Working knowledge of SQL.
• Familiarity with APIs or ticketing systems is a plus.
• Familiarity with Intercom, Jira, or similar customer support and project management platforms is a plus.
• Comfortable using AI tools in daily work and seeking smarter ways to operate.
• Minimum 2 years of experience in a similar position.

• Provide 1st and 2nd level application support via email, phone, and ticketing systems.
• Troubleshoot technical issues using SQL to analyze data and validate root causes.
• Coordinate efficient resolutions with appropriate personnel.
• Create and maintain user-facing knowledge base articles, guides, and FAQs.
• Apply an automation-first mindset to identify repetitive tasks and propose smarter processes.