Service Implementation Project Manager

Jolera is a Global Systems Integrator (GSI) providing next-generation managed services to MSPs and IT solution providers, with over 20 years of experience servicing businesses worldwide.

• 3–5+ years in IT project coordination, service onboarding, or project management roles.
• Experience delivering IT infrastructure or managed services projects.
• Strong understanding of project management fundamentals.
• Excellent organizational, communication, and stakeholder management skills.
• Experience with PSA tools, MS Project, or similar tools.
• MSP or IT service provider experience is preferred.
• PMP, PRINCE2, or equivalent certification is an asset.
• The position requires working from the Jolera offices a minimum of three days per week.
• Overtime may be required at any time to meet deadlines including some hours during EST.
• Physically able to participate in training sessions, presentations, and in-person and online meetings.

• Own the successful delivery of client onboarding and service implementation projects from initiation to closure.
• Translate Statements of Work (SOWs) into actionable project plans, timelines, and deliverables.
• Manage onboarding logistics including scheduling, coordination, and execution of tasks.
• Develop and maintain project plans, schedules, and delivery forecasts.
• Apply appropriate project management rigor based on project complexity.
• Act as the primary point of contact for clients and internal stakeholders.
• Lead project meetings, status updates, and communications.
• Coordinate internal technical resources and ensure readiness for execution.
• Track tasks, actions, and deliverables to ensure deadlines are met.
• Maintain accurate project documentation, notes, and system updates.
• Proactively identify risks, issues, and blockers and drive mitigation strategies.
• Ensure all implementations are fully operationalized prior to closure.
• Validate completion of scope, QA/QC requirements, and client expectations.
• Support billing validation and ensure alignment to scope and milestones.
• Manage change requests (CRs) and ensure proper documentation and approvals.
• Identify opportunities to improve onboarding workflows and project delivery processes.
• Ensure adherence to internal KPIs, timelines, and quality standards.
• Additional responsibilities as assigned.

The position requires the incumbent to work from the Jolera offices a minimum of three days per week. Overtime may be required at any time to meet deadlines including some hours during EST.