NOC Analyst - OP02134

At Dev.Pro, a US-based company, we partner with businesses worldwide, from startups to Fortune 500 companies across fintech, retail, hospitality, and beyond. With a remote-first mindset and a team in 55+ countries, we focus on aligning technical expertise with client needs, communicating clearly, and staying adaptable as priorities shift.

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
• Ability to navigate dashboards and perform log correlation
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
• Advanced English communication skills (written and verbal)
• Clear communication with technical teams and stakeholders during incident response
• Ability to manage multiple priorities in fast-paced environments
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting
• Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
• Disciplined approach to following operational processes and maintaining 24/7 shift coverage
• Self-motivation with the ability to adapt and learn quickly
• Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

Nice to have:

• Experience with ServiceNow and/or Jira Service Management
• Experience using Slack or Microsoft Teams in a support environment
• Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
• Familiarity with AWS and Azure
• Familiarity with Kubernetes and Docker
• Exposure to PostgreSQL, MySQL, and Amazon RDS
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
• Analyze logs, metrics, and traces to determine incident scope and impact
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination
• Document and track incidents in ServiceNow and Jira Service Management
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution
• Communicate clear, concise incident updates, translating technical status into actionable information
• Maintain accurate incident records and provide structured shift handovers to incoming analysts

The work follows a rolling 3 days on / 3 days off pattern (8-hour shifts), synchronized with the Eastern Standard Time (EST) timezone, maintaining 24/7 client coverage.