IT Operations Engineer (Kafka Platform Support)

Ework Group, founded in 2000 and listed on Nasdaq Stockholm, has around 13,000 independent professionals on assignment. The company provides total talent solutions partnering with clients in private and public sectors, focusing on IT/OT, R&D, Engineering, and Business Development to deliver sustainable value through holistic talent management.

• Experience with Apache Kafka or similar event streaming platforms
• Understanding of distributed systems concepts such as partitioning, replication, and scaling
• Strong troubleshooting and analytical skills in production environments
• Experience working with logs, metrics, and monitoring systems
• Knowledge of Git and experience with version control systems
• Knowledge of GitLab CI/CD and ability to work with existing pipelines
• Proven experience in IT operations, production support, or platform support roles
• Experience with incident management processes and tools
• Familiarity with runbooks, SOPs, and structured problem resolution
• Strong communication skills with ability to explain technical topics clearly
• Experience working with internal customers and cross-functional teams
• Customer-oriented mindset with a proactive support approach
• Excellent English skills (written and spoken)

Nice to have:

• Experience with AWS or other cloud platforms
• Familiarity with Kubernetes and containerized environments
• Experience with monitoring tools such as Grafana and Prometheus

• Operate, monitor, and support the Kafka-based messaging and event platform
• Monitor system health using logs, metrics, and alerting tools
• Ensure availability, stability, and performance of the platform
• Resolve incidents reported via tickets or internal channels
• Troubleshoot issues across producers, consumers, brokers, and integrations
• Analyze logs, metrics, and system behavior to identify root causes
• Escalate complex or unresolved issues to engineering teams when required
• Execute operational tasks based on runbooks and standard operating procedures
• Perform configuration changes (topics, access, settings) following defined processes
• Maintain and improve runbooks based on recurring issues and learnings
• Act as primary point of contact for internal platform users
• Support users via community channels (e.g. Slack, Teams)
• Answer technical questions and guide users on best practices
• Translate user issues into actionable technical insights
• Collaborate with platform and engineering teams to resolve incidents
• Identify recurring issues and propose improvements or automation
• Contribute to incident post-mortems and operational improvements
• Provide feedback on platform usability and user experience