Salesforce Product Owner | EMEA

Colliers is a leading diversified professional services company operating in 70 countries with over 24,000 employees. It provides expert advice to maximize the value of property for real estate occupiers, owners, and investors. The company is a global leader in real estate, focusing on workplace strategy in a hybrid and sustainability-driven landscape.

• 5+ years experience in Salesforce Product Owner, Product Manager, CRM, or Business Applications roles
• Strong understanding of Salesforce platform capabilities and CRM processes
• Experience managing BAU support and change delivery in Salesforce environments
• Experience with Agile delivery methodologies and backlog management
• Experience engaging senior business stakeholders across multiple countries or units
• Strong understanding of service management principles including incident, problem, change, and release management

Nice to have:

• Salesforce Administrator, Business Analyst, or Sales Cloud Consultant Certifications
• Experience with Service Cloud, Marketing Cloud, Experience Cloud, or CPQ
• Knowledge of ITIL principles and service management frameworks
• Experience working within a multinational matrix organisation

Product Strategy & Roadmap:

• Define and maintain the Salesforce product vision and roadmap for EMEA
• Partner with business leaders to translate strategic priorities into technology capabilities
• Balance short-term needs with long-term platform sustainability
• Identify opportunities to improve business processes through Salesforce
• Ensure alignment with enterprise architecture and global Salesforce strategy

Product Ownership & Demand Management:

• Own and manage the Salesforce product backlog
• Facilitate demand intake, prioritisation, and business case development
• Evaluate competing priorities across countries and functions
• Define requirements, acceptance criteria, and success measures
• Ensure transparent prioritisation aligned to business value

Change Delivery & Continuous Improvement:

• Lead delivery of Salesforce enhancements, projects, and transformation initiatives
• Coordinate solution design, development, testing, deployment, and adoption
• Support release planning and business readiness
• Ensure effective user acceptance testing and stakeholder sign-off
• Identify opportunities for automation and operational efficiencies
• Promote adoption of Salesforce best practices and standardisation

Stakeholder Management:

• Build relationships with Sales, Marketing, Operations, Finance, Customer Experience, and IT
• Act as primary contact for Salesforce business requirements and escalations
• Facilitate governance forums and prioritisation discussions
• Provide regular reporting on roadmap progress, risks, and platform performance
• Manage stakeholder expectations and communicate delivery timelines

Governance, Risk & Compliance:

• Ensure Salesforce operates within security, compliance, and data governance standards
• Support GDPR and regional regulatory compliance
• Maintain platform documentation and governance artefacts
• Ensure changes follow agreed architecture and change management standards