Junior Client Solution Architect with German language

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights and advanced analytics through state-of-the-art platforms. In 2023, NIQ combined with GfK, expanding its global reach to over 100 markets and covering more than 90% of the world’s population. NIQ is an Advent International portfolio company.

• Minimum 2 years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs, interpret data, and translate insights into actionable solutions.
• Excellent written and verbal communication skills with a client-centric mindset.
• Ability to work collaboratively across teams and manage multiple projects.
• Proactive attitude focused on continuous improvement and client satisfaction.
• Proficiency in German language is mandatory.
• Knowledge about Austrian retailers and landscape is a plus.

Client Engagement:

• Serve as the primary operational contact for clients in the DACH region, handling operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.

Communication & Coordination:

• Communicate effectively with clients and coordinate calls and meetings in collaboration with Customer Success and Sales Teams.

Requirement Gathering & Delivery:

• Collect client requirements, translate them into internal work orders, set project timelines, and monitor progress through to delivery.

Collaboration with Operations Teams:

• Partner with internal operations teams to troubleshoot and resolve client inquiries efficiently.

High-Quality Solution Delivery:

• Ensure solutions are delivered with precision, maintaining quality and meeting timelines.

Proactive Solution Development:

• Identify opportunities to enhance client data and suggest improvements for more robust and cost-effective database production.

Quality Assurance & Post-Production:

• Coordinate with BAU teams on post-production and pre-delivery quality checks.

Operational Meetings & Escalation Management:

• Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams.

NIQ may utilize artificial intelligence (AI) tools during recruitment for tasks such as résumé screening and candidate assessments, governed by principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ is committed to diversity, equity, and inclusion, making employment decisions without regard to protected characteristics under applicable laws.