Process Lead (Knowledge Management)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations.

• 6+ years of experience in Knowledge Management, Content Governance, HR Services, or related field with global content management.
• Hands-on experience with knowledge management and HR platforms such as ServiceNow, SharePoint, or Workday.
• Proven stakeholder management skills engaging senior leaders and cross-functional teams across multiple markets and time zones.
• Experience supporting or leading HR change governance processes.
• Familiarity with managing multilingual content and translation processes, including machine translation tools.
• Analytical mindset comfortable using data and insights to define KPIs and monitor performance.
• Exceptional written and verbal communication skills in English.
• Collaborative and consultative approach to align diverse stakeholders and navigate ambiguity.

Shaping global content standards:

• Develop and maintain best practices for creating, reviewing, and publishing HR knowledge content.
• Define clear roles, responsibilities, and sign-off processes to ensure quality and accountability.

Leading translation and localisation:

• Oversee the end-to-end translation process for global HR content.
• Coordinate with country language leads to ensure accuracy and cultural relevance.
• Optimise translation tools for faster, seamless access.

Driving content quality:

• Lead periodic and annual content governance cycles.
• Ensure all global and local HR content remains current, accurate, and consistent.
• Monitor usage data to identify improvement opportunities.

Managing knowledge platforms:

• Take ownership of content and structural changes across platforms such as SharePoint and ServiceNow.
• Partner with technology teams to manage and communicate system updates.

Engaging and empowering a global community:

• Build and maintain a network of Local Admins, Content and Language Leads.
• Provide training, guidance, and consultancy on knowledge and content matters.

Supporting HR change governance:

• Act as global Knowledge and Content SME in change governance and impact assessment.
• Ensure changes are understood and tracked through to delivery.

Enabling HR transformation:

• Contribute strategic input to HR transformation projects including portal enhancements and automation.

Using data to drive performance:

• Define and own global Knowledge Management KPIs.
• Use insight and reporting to monitor process health, surface risks, and communicate progress to senior stakeholders.