Technical Service Desk Team Leader

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NieokreśloneFull-time

#366080·Dodano dziś·0

Źródło: Comarch

Tech Stack / Keywords

Kraków

Experience as a manager, team leader, or coordinator in IT support, Service Desk, or IT operations
General knowledge of IT areas related to server and network system maintenance and monitoring
Very good English language skills for business communication with international clients and stakeholders
Experience with modern ITSM tools, workflow automation, and AI technologies supporting technical support
Knowledge of ITIL, especially Event/Incident Management, Problem Management, Change Enablement, Service Level Management
Ability to organize work, prioritize tasks, enforce deadlines, and manage quality metrics (SLA/KPI)
Communication skills, task delegation, responsibility, reliability, and problem-solving orientation in a dynamic environment

Actively support engineers and Service Desk staff in resolving technical issues in monitored infrastructure
Organize daily team work by assigning tasks and supervising timely completion
Handle high-priority service requests and implement effective corrective actions after failures
Develop business partnerships with international clients at the operational level
Monitor performance indicators and maintain service standards as per SLA agreements
Manage team members through regular feedback, onboarding, and competency development planning
Collaborate with other technical and project departments to improve internal procedures

Private medical care with Allianz, including access to specialists and diagnostic tests for employees and their families
Cafeteria system with options for Multisport card funding or cultural, leisure, sports, and shopping expenses
Hybrid work model after onboarding period (2 days remote, 3 days office)
Access to advanced AI tools and Google Workspace
Collaboration with various competency teams to learn new technologies and expand IT knowledge
Professional development with real impact on business decisions
Facilities for cyclists (racks, changing rooms, bike storage, repair station) and parking for car commuters (surface and underground)

Opieka zdrowotna

Karta sportowa

Elastyczne godziny

Comarch SA

115 aktywnych ofert