Technical Helpdesk Specialist

Working at Citi involves joining a global team of over 225,000 people. The company offers diverse opportunities across banking, technology, and investment services, focusing on delivering innovative solutions and driving global progress.

• 3-5 years of experience in a related role
• Fluent English (written and verbal)
• Team-player with strong customer orientation
• Investigative mindset combined with thinking outside the box
• Proficient understanding of emerging technologies
• Effective analytic and presentation skills
• Bachelor’s/University degree or equivalent experience
• Readiness to work during public holidays and weekends on a rotational basis

Nice to have:

• Spring
• Teamwork
• Presentation skills

• Analyse and solve online technical system issues reported by clients
• Utilise internal and client-facing systems
• Provide practical solutions to clients and internal stakeholders
• Escalate issues to Level 2 support if needed
• Deliver customer satisfaction and good quality service
• Support clients with reporting tools
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
• Propose and implement solutions that increase operating efficiency and improve the client experience