Engagement Ambassador with English | Enterprise Managed Services

Enterprise Managed Services (EMS) in PwC Poland is part of the Managed Services Operations, supporting and transforming operations for domestic and international clients by applying best practices, streamlining processes, and integrating technological solutions in finance services including accounting, reporting, tax, and financial planning & analysis across various sectors.

• 3+ years of experience in healthcare provider engagements
• Proficiency in English for fluent verbal and written communication
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps
• Excellent professional communication and strong customer service skills
• Experience with contract templates and handling redline requests
• Proficiency in Excel, HCP engagement software, and CRM systems
• Ability to work independently and collaboratively in a dynamic, fast-paced environment
• Strong proficiency in using new technologies and AI-based tools for task automation, information analysis, and content creation

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments
• Facilitate offline contract execution between HCP/HCO and internal signatories
• Review contracts redline requests and escalate to Legal when needed
• Follow up with business owners or HCP/HCO on outstanding contracts
• Manage contract amendments by coordinating with stakeholders
• Handle complex scenarios related to activities, contracts, travel, or payments
• Facilitate HCP travel requests and communicate arrangements
• Support post-engagement tasks, including invoice reconciliation and expense recordation