Cloud Managed Services Leader

• 7+ years of experience in Cloud Operations, Platform Support, or Managed Services leadership roles
• Strong experience in managing distributed, 24/7 operational teams (ideally across multiple time zones, including US coverage)
• Deep technical understanding of cloud environments, particularly GCP and AWS
• Experience with Kubernetes, Airflow, Redis, RabbitMQ, Vault, and similar cloud-native technologies
• Proven ability to manage end-to-end service delivery across multiple domains (CI/CD, PaaS, ELK, Kafka, Networking, AI Ops)
• Strong background in defining governance models, operational standards, and service reporting frameworks
• Excellent stakeholder management and executive communication skills
• Strong understanding of cloud infrastructure operations, security, performance, and reliability
• Experience in leading cross-functional coordination and resolving operational blockers
• Solid people management experience, including team development and escalation handling
• Strong English communication skills (B2 level or higher)

Nice to have:

• Experience with AI Ops or AI-driven automation initiatives in cloud operations
• Exposure to large-scale enterprise or global managed services environments
• Experience working in highly regulated or high-availability production environments
• Background in driving DevOps or SRE transformation initiatives
• Vendor management experience with hyperscalers (e.g., Google Cloud, AWS)
• Experience implementing or scaling automation frameworks across cloud operations teams

• Provide end-to-end leadership and coordination for Cloud Managed Services engagements, acting as the primary point of contact for stakeholders and managing internal and external communications
• Build and maintain a unified operational view across all managed service streams, including CI/CD, PaaS, ELK, Kafka, Networking, and AI Ops
• Establish and enforce governance frameworks, delivery standards, and reporting practices across distributed 24/7 teams
• Drive cross-team collaboration, eliminate silos between TPMs, and promote knowledge sharing and automation initiatives (including AI-driven improvements)
• Oversee cloud operations across platforms such as GCP and AWS, ensuring high availability, scalability, security, and maintainability
• Manage SLAs, infrastructure alerts, patching, upgrades, and lifecycle activities with a proactive risk mitigation approach
• Act as an escalation point and liaison with cloud vendors (e.g., Google), managing case resolution and service improvements
• Deliver executive-level reporting and represent the team in governance and customer-facing reviews
• Coordinate scope planning, sprint prioritization, and timely delivery of platform enhancements and fixes
• Ensure operational transparency and alignment across all stakeholders
• Lead people management activities, including performance management, upskilling, shift planning, recognition, and escalation handling

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.