IT Helpdesk Specialist

BOS Group is an international leader in designing and manufacturing innovative mechatronic, kinetic systems, and plastic components for the automotive industry. Their solutions are used by the world's largest car manufacturers. The company emphasizes modern technologies, employee development, and international collaboration.

• At least 1 year of experience in IT user support tasks.
• Good understanding of a wide range of IT topics, including hardware, installation, and software support.
• Independent, organized, analytical, and responsible work style.
• High communication skills.
• Fluent English (spoken and written) is required.
• German language skills are welcome.

• Receiving, classifying, and handling user requests via ticketing system or phone.
• Independently resolving simple technical issues for users.
• Escalating complex or specialized problems to second-line support.
• Managing users, devices, and permissions.
• Administering assigned IT systems, applications, and portals.
• Installing approved software on workstations.
• Escalating recurring incidents and larger-scale problems.
• Regularly reviewing existing IT instructions and documentation and proposing improvements.
• Participating in new IT projects or migrations, especially related to helpdesk.