AVP Operational Efficiency and Migrations Manager

A global role within Private Bank (PB) COO at HSBC Technology Poland, functionally aligned to the Head of WPS&PB Poland department and Ops Efficiency Lead. The position supports PB&WPS GSC Operational Efficiency and key strategic and operational initiatives such as Migrations/Offshoring, Hiring, and Cost/FTE management.

• Minimum 5 years’ experience in banking with a major global bank or a top-tier management consulting firm (Private Banking experience preferred).
• Strong knowledge of capacity management processes, including FRP and recharge mechanisms.
• Proven experience in managing migration initiatives.
• Strong communication, stakeholder management, and networking skills.
• Understanding of organisational design principles and related initiatives.
• Ability to work effectively across diverse teams and external parties to leverage organisational design expertise and deliver outcomes.

• Act as the SME for PB and support end-to-end delivery of offshoring initiatives, including hiring activities and recharging mechanisms.
• Coordinate with onshore process owners to agree on the migration roadmap and drive implementation.
• Ensure job postings and hiring quality meet business requirements and HSBC standards.
• Partner with the Migrations & Capacity Management (MCM) team to complete mandatory governance and control requirements (e.g., data sharing, Compliance and Outsourcing assessments, IGSA/offshoring contracts, IT and BCIM arrangements, charging methodology).
• Track actions, milestones, and timelines to achieve Go Live and BAU dates; escalate delays and risks early and drive resolution.
• Participate in governance forums, manage stakeholder expectations professionally, and drive continuous improvement through lessons learned and process optimisation.
• Provide business management support for the GSC team and contribute to change delivery initiatives.
• Define and support implementation of organisational structure management initiatives.