HCP Engagement Operations Team Lead | Enterprise Managed Services

Enterprise Managed Services (EMS) in PwC Poland supports and transforms operations for domestic and international clients by enhancing processes and integrating technological solutions. The team provides comprehensive finance services including accounting, reporting, tax, and financial planning & analysis across various sectors in the region.

• Bachelor’s degree, preferably in Life Sciences, Business, or related field
• 5+ years of experience in HCP operations, compliance, or pharmaceutical industry support
• Proficiency in English for fluent verbal and written communication
• Prior experience managing a team or leading operational processes
• Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)
• Excellent organizational, communication, and stakeholder management skills
• Proficiency in HCP engagement systems and reporting tools
• Strong proficiency in using new technologies and AI-based tools for task automation, information analysis, and content creation

• Lead, mentor, and supervise team members in HCP engagement operations
• Maximize operational effectiveness, optimize workflows, allocate tasks, and monitor progress to meet SLAs
• Oversee HCP contracting, onboarding, FMV/tiering assessments, and payment processes
• Ensure all operational procedures are documented and standardized
• Drive continuous improvement of processes and efficiency with focus on accuracy and compliance
• Coordinate with cross-functional teams to support HCP/HCO activities

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