End-User Support Engineer (Krakow, Office)

• Minimum of 2 years of experience in a similar technical support role
• Strong understanding of network fundamentals and hands-on troubleshooting techniques
• Demonstrated experience with Windows endpoint administration and management
• Working knowledge of IT service operations and best practices
• Experience with Microsoft Intune for device management and support
• Excellent communication skills and a proactive, solution-oriented approach
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and tight timelines
• Readiness to follow instructions from direct supervisors and internal processes
• English language proficiency at B1+ (intermediate) level or higher, written and spoken

Nice to have:

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Familiarity with remote access tools for troubleshooting and support

• Provide technical support to end users onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers for issue resolution
• Support and maintain meeting room technology and equipment
• Ensure service level agreements and ticket response times are met
• Install, update, and troubleshoot software applications
• Manage and resolve incident tickets efficiently
• Oversee server room operations and maintenance
• Organize and manage IT equipment cabling
• Follow all IT-related work instructions and procedures
• Maintain and update records of hardware inventory