End-User Support Engineer (Krakow Office)

• Minimum of 2 years of experience in a similar technical support role
• Strong understanding of network fundamentals and troubleshooting techniques
• Experience with Windows endpoint administration
• Knowledge of IT service operations and best practices
• Familiarity with Microsoft Intune for device management and support
• Excellent communication skills and a proactive problem-solving approach
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure
• Readiness to follow instructions from direct supervisors
• English language proficiency at B1+ level or higher, both written and spoken

Nice to have:

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Familiarity with remote access tools for troubleshooting and support

• Provide technical support to end users both onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers for issue resolution
• Maintain and support meeting room technology and equipment
• Ensure service level agreements and ticket response times are met
• Install, update, and troubleshoot software applications
• Manage and resolve incident tickets efficiently
• Oversee server room operations and maintenance
• Organize and manage IT equipment cabling
• Follow all IT-related work instructions and procedures
• Maintain and update records of hardware inventory