End-User Support Engineer - Krakow (Office)

• Proven experience of at least 2 years in a related end-user or technical support role
• Deep understanding of network fundamentals and structured troubleshooting approaches
• Hands-on experience administering Windows endpoints in an enterprise setting
• Solid knowledge of IT service operations and best-practice processes
• Practical familiarity with Microsoft Intune for managing and supporting devices
• Strong communication skills paired with a proactive problem-solving approach
• Genuine willingness to learn new technologies and adapt to change
• Ability to work effectively under pressure and manage multiple tasks
• Comfort following directions and priorities set by direct supervisors
• English proficiency at B1+ (intermediate) or higher, both written and spoken

Nice to have:

• University degree or equivalent qualification in a related field
• Exposure to supporting MacOS and Linux operating systems
• Experience with remote access tools for troubleshooting and support

• Support end users with technical assistance onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Liaise with service providers and network engineers to drive issue resolution
• Maintain meeting room technology and ensure equipment is working properly
• Track and meet service level agreements and ticket response times
• Install, update, and troubleshoot software applications across endpoints
• Handle incident tickets efficiently from intake through resolution
• Supervise server room operations and coordinate maintenance activities
• Manage and organize IT equipment cabling
• Comply with all IT work instructions and operational procedures
• Keep hardware inventory records accurate and up to date