Salesforce Tech Team Lead

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on caring for their patients.

• 7+ years of hands-on Salesforce experience (Admin and Development)
• 2+ years in a technical lead or team lead role managing Admins and Developers
• Proven experience with AI agents, prompt templates, and agent actions
• Hands-on experience with HubSpot–Salesforce, Slack-Salesforce native sync and/or API-based integration
• Hands-on experience with Omni-Channel routing, WhatsApp for Salesforce, and Live Agent / Messaging
• Demonstrated track record of leading CRM migration projects including data mapping, ETL, and cutover management
• Strong proficiency in Apex, LWC, SOQL, and Flow Builder
• Experience with Salesforce DX, Git-based deployment, and CI/CD pipelines
• Strong communication skills to align engineering, product, and business stakeholders
• Hands-on experience with Jira for sprint and backlog management

Certifications (Required or Strongly Preferred):

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce AI Associate or AI Specialist (strongly preferred)

Certifications (Optional):

• Salesforce Platform Developer I or II
• Salesforce Certified Sharing and Visibility Architect
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Nice to have:

• Familiarity with HubSpot Operations Hub for advanced sync logic
• Background in RevOps, Sales Ops, or Marketing Ops environments
• Experience migrating from legacy CRMs into Salesforce
• Knowledge of Data Cloud for unified customer profiles and AI grounding
• Experience with Einstein Bots or Agentforce agents connected to WhatsApp and chat channels
• Familiarity with Plauti and Rollup Helper

Team Leadership:

• Directly responsible for running the CRM team: Developers, Admins, and Support
• Designs ownership and accountability models for bugs, platform work, and business requests
• Maintains visibility of all open issues across Support and Sprint boards
• Works with Head of CRM to identify skill gaps and propose training or hiring plans
• Organises knowledge sessions on platform capabilities, architecture patterns, and tooling
• Drives code reviews, technical documentation, and engineering best practices
• Maintains up-to-date team capacity across all Sprint cycles
• Governs capacity allocation across Business Requests, Bug tickets, and Technical/Platform tickets

Backlog Execution & Delivery:

• Collaborates daily with Project Managers to refine, prioritise, and execute the Salesforce backlog
• Participates in all Scrum ceremonies
• Owns the Retrospective sessions
• Translates business requirements into technical solutions and user stories
• Surfaces blockers, dependencies, and technical debt to stakeholders
• Accountable for solutions reaching Production
• Sets and upholds quality standards across design, build, test, and release
• Reviews significant solution designs before development
• Challenges scope where technical risk or debt is underestimated

Platform Roadmap:

• Co-owns the CRM platform roadmap with Head of CRM and Product Managers
• Presents roadmap proposals and technical trade-offs
• Tracks Salesforce seasonal releases and assesses impact
• Drives cross-market platform standardisation
• Partners with IT, data, and business teams on integrations
• Owns documentation and assignment logic for Salesforce permissions
• Oversees Salesforce org health: configuration, security, data integrity, performance

Technical Leadership & AI Innovation:

• Designs scalable solutions across Sales Cloud, Service Cloud, and other Salesforce products
• Leads design and deployment of autonomous AI agents, prompt templates, and orchestration flows
• Defines AI adoption strategy within Salesforce platform
• Architects and manages Salesforce Omni-Channel routing, WhatsApp for Salesforce, Live Agent, and Embedded Chat
• Owns architecture and health of Salesforce–HubSpot bidirectional sync
• Evaluates new Salesforce features, AppExchange products, and third-party tools
• Defines and enforces coding standards, governance frameworks, and CI/CD processes

CRM Migrations:

• Leads end-to-end CRM migration projects from legacy systems or HubSpot into Salesforce
• Partners with data and analytics teams for data integrity and zero-downtime cutovers
• Documents migration runbooks and manages post-migration hypercare phases

At this time, Docplanner is not able to sponsor visas for this position. Applicants must have the legal right to work in their country of residence or the location of the role.