Service Desk Agent with Spanish and English (m/f/d)

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. The company delivers exclusively for leading companies in the IT industry and allocates 20% of its profits to social initiatives such as Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

• Fluent Spanish and English
• Basic knowledge of Windows (including CMD and Event Viewer preferably) and popular software
• Problem-solving approach and customer-first mindset
• Great communication skills and team-player attitude
• Willingness to work shifts between 7 am and 8 pm from the office in Wrocław
• Familiarity with any ticketing tool is a plus
• Experience in IT support environment is a plus

• Be the first point of contact for customers needing technical support via phone, email, and chat
• Troubleshoot basic IT issues
• Manage and track service requests through the ticketing system
• Collaborate with expert tech teams to resolve complex problems
• Keep customers informed with timely updates and solutions

By applying, candidates agree to the processing of their personal data by HEMMERSBACH CENTRAL SUPPORT sp. z o.o. SPÓŁKA KOMANDYTOWA for recruitment purposes. Data processing is based on legal grounds including consent and legitimate interest. Providing data is voluntary but necessary for recruitment participation. Candidates have rights to access, rectify, delete, restrict processing, and lodge complaints regarding their data. Data will be processed for up to one year after the job posting ends unless consent for future recruitment is given.