Player Support Specialist for Riot Games Account with Polish and English

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in Bulgaria with over 4,600 team members. The company provides a broad portfolio of services including designing, building, and delivering next-generation digital services, AI solutions, and customer experience. It operates as an independent outsourcing services provider.

• Fluency in Polish and good command of English
• Recent gaming experience and understanding of player concepts, community, and mindset
• Player empathy and understanding of player perspectives when addressing issues
• Understanding of Player Support
• Desire to help players and contribute to team success

• Help players with issues via tickets and chat only
• Provide the best player experience with a player-oriented attitude
• Identify trending issues and bugs submitted by players and communicate them to appropriate teams
• Collaborate with a team of gamers to give support a player-to-player feel

Position is based in Sofia, Bulgaria with relocation support provided.