Senior/Lead New Customer Onboarding Engineer

Xopero Software is a leading European provider of backup & Disaster Recovery software for physical, virtual, and SaaS environments. Their portfolio includes backup appliances and a scalable MSP platform. They own GitProtect.io, a DevOps Backup & Disaster Recovery solution for GitHub, GitLab, Bitbucket, Jira, and Confluence data, serving over 1,500 customers worldwide including major companies like Orange, T-Mobile, and NHS.

• Minimum 3 years of experience in technical support, product support, customer support engineering, or technical customer success in complex B2B environments
• Fluent Polish language skills
• English language proficiency at minimum C1 level
• Experience in team management
• Technical knowledge in networks (topology, design, management), databases, virtualization (at least Hyper-V and VMware), Linux and Windows Server environments, and Active Directory administration/management

Nice to have:

• Technical education (IT)
• Knowledge of German language
• Familiarity with backup technologies, security, storage, and cloud computing

• Leading the team, conducting evaluation meetings (1:1), setting goals and development paths, and ensuring knowledge transfer within the team
• Building, coordinating, and maintaining long-term partnerships with strategic business partners and enterprise clients
• Monitoring key performance indicators (e.g., Time-to-Value) and improving operational deployment standards
• Providing substantive support, monitoring environments, and handling tickets (Jira, email) for VIP clients
• Analyzing and assessing complex customer environments and advising on best architectural practices
• Coordinating and finalizing the most complex test and post-purchase deployments in highly customized and demanding infrastructures
• Designing deployment documentation templates and setting quality standards for team operations
• Communicating key business value of new products and upcoming releases to stakeholders during dedicated meetings and presentations