Technical Adoption Specialist - Forma / APS

Autodesk is a company that creates software used in various industries including architecture, engineering, and construction. The role is within the Autodesk Customer Success Management group, specifically the Technical Adoption team, which helps strategic customers maximize success and realize stronger returns on their investment.

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years' experience in a related field.
• Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks.
• Experience working with and supporting Cloud APIs and API testing tools such as Postman.
• Understanding of HTTP methods, ability to construct and send HTTP requests to APIs, and handle JSON responses.
• Ability to manage several projects simultaneously and set priorities.
• Proven ability to be agile and learn quickly in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Technical consulting experience and/or technical project delivery experience with large, demanding customers.
• Experience supporting automation in an enterprise environment or working directly with enterprise clients.
• Experience with Autodesk Platform Services.
• Experience scripting using VB, PowerShell, .NET, Python, C, or C++.
• Experience with low code / no code environments (e.g., Workato or PowerAutomate).
• Demonstrated ability to build and maintain strong relationships at all levels.
• Excellent team player, enjoying supporting and interacting with other members of a global team.

• Deliver product and workflow coaching sessions to help strategic customers adopt Autodesk solutions and activate key workflows.
• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
• Lead live coaching and scalable group enablement sessions for end users, including workflow-specific guidance and best-practice sharing.
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise.
• Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges.