Senior Business Analyst (M/F/D)

The Process Automation & Business Intelligence Department at DSV Global Business Services supports the company by identifying, designing, and delivering automation, analytics, and digital solutions across various business areas. The department aims to eliminate repetitive tasks, improve process quality, reduce Average Handling Time (AHT), and promote efficient, standardized workflows. It also serves as the Power BI Center of Excellence (CoE) for GBS, supporting reporting standards and analytical solutions.

• Minimum 5 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
• Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As‑Is / To‑Be)
• Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
• Proven ability to gather, structure, and validate business requirements and translate them into clear, development‑ready documentation
• Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
• Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field
• Fluent English, both spoken and written (advanced level)

Nice to have:

• Background or hands‑on experience in software development or low‑code solutions
• Basic understanding of data concepts, such as SQL or working with structured datasets
• Experience with RPA or workflow automation tools

• Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact
• Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
• Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria)
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
• Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards
• Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live
• Support post‑implementation value tracking and continuous improvement initiatives