Cloud Support Engineer with English and German

MicroStrategy (Nasdaq: MSTR) is a market leader in enterprise analytics and AI software, pioneering the BI and analytics space and empowering data-driven decision making. The company is also a leader in bitcoin treasury management and innovative financial products. MicroStrategy fosters a culture of innovation and excellence, focusing on AI disruption and financial innovation.

• Technical education or experience in IT roles is strongly preferred.
• Experience with AWS, Azure, Linux, GCP, and containers is strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Strong written and verbal communication skills in both English and German are required.
• Enthusiastic personality fostering a positive work environment.
• Well-organized with effective time management skills.
• Team player willing to support others and ask for help when needed.
• Ability to work independently with attention to detail.

• Manage day-to-day operations of MicroStrategy Cloud infrastructure, including scheduled and emergency maintenance and on-call coverage.
• Implement customer change requests following the Change Control regime.
• Respond to incidents by troubleshooting infrastructure issues and collaborating with Technical Support and Technology teams on platform-related problems.
• Administer the Strategy Platform.
• Maintain high-quality documentation for all related tasks.

• Candidates must be available to work from the Warsaw office at least three days a week.
• The recruitment process includes an online logic assessment as the first step.