Technical Service Manager - Utility Scale

AISWEI is a private equity-backed leading provider of renewable energy solutions, manufacturing solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With over 16 years of R&D and manufacturing expertise and a strong technology heritage from Germany and China, AISWEI operates under its own brand in China and the Solplanet brand internationally. AISWEI is one of the largest manufacturers of solar string inverters worldwide, producing 32GW annually by 2025, and serves as a trusted ODM service provider for leading global brands.

• Degree or technical education in Electrical Engineering, Power Electronics, Automation, Energy Systems, or a related technical field
• 3+ years of experience in field service, commissioning, troubleshooting, or technical support in solar PV, power electronics, industrial automation, or electrical systems
• Experience with solar inverters and utility-scale PV plants is strongly preferred
• Knowledge of electrical safety, LV/MV systems, communication systems, monitoring platforms, and site commissioning procedures
• Ability to read electrical diagrams, technical manuals, commissioning protocols, and service documentation
• Strong troubleshooting skills and ability to work under pressure on customer sites
• Hands-on mindset, high safety awareness, and willingness to travel extensively across EMEA
• Good reporting skills and ability to document technical issues clearly
• Good communication skills and customer-oriented attitude
• Fluent English; Polish or another European language is an advantage
• Driving license and ability to work on project sites are required
• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented
• Structured, reliable, and able to operate in an international environment
• High ownership, accountability, and willingness to build new business structures

• Provide field service support for utility-scale PV projects across EMEA
• Support installation, commissioning, testing, troubleshooting, and maintenance of utility-scale inverter systems and related equipment
• Perform site inspections, technical audits, fault diagnosis, and corrective actions in cooperation with customers, EPCs, and internal teams
• Support MV station, communication, monitoring, and inverter-related activities within the defined scope of service responsibility
• Act as a customer-facing technical representative during commissioning, service interventions, and warranty-related activities
• Provide structured technical feedback, service reports, issue documentation, and root cause information to HQ Service, Quality, and R&D teams
• Support preparation and execution of service procedures, commissioning checklists, maintenance instructions, and safety documentation
• Deliver technical training to customers, partners, EPC teams, and internal colleagues when required
• Coordinate spare parts, service tools, test equipment, and site readiness requirements for assigned projects
• Support service activities related to strategic agreements, key accounts, and utility-scale reference projects
• Ensure that service activities are performed in line with safety standards, quality expectations, and customer requirements
• Work closely with the Technical Manager, Sales, and HQ Service teams to ensure fast and professional issue resolution
• Contribute to continuous improvement of products, service processes, and customer documentation based on field experience