Project Manager (ServiceNow)

SoftServe is a company delivering ServiceNow projects with a focus on Source-to-Pay implementations and broader ServiceNow solutions. The role involves collaboration with Delivery Managers, Finance, and Operations, working closely with international clients and senior stakeholders.

• 5+ years of project management, PMO, or delivery operations experience on enterprise technology programs
• Demonstrated experience delivering or directly supporting a minimum of 5 ServiceNow projects
• Completion of the ServiceNow Technical Project Manager Learning Path or equivalent ServiceNow project delivery certification
• CAPM, PMP, PRINCE2, Scrum Master, SAFe, or equivalent certification
• Strong understanding of ServiceNow implementation methodology, delivery lifecycle, governance frameworks, and platform best practices
• Familiarity with ServiceNow release management, platform upgrades, and enterprise governance processes
• Hands-on experience with ServiceNow Source-to-Pay is required; broader ServiceNow module experience across ITSM, SecOps, IRM, AI Control Tower, or SPM is an advantage
• Strong understanding of project lifecycle management, resource planning, forecasting, and delivery governance principles
• Experience in supporting budgeting, forecasting, financial tracking, and operational reporting processes
• Fluent, professional English, written and verbal, required

• Lead delivery governance across ServiceNow implementation and transformation programs, ensuring alignment with project objectives, timelines, and contractual commitments
• Partner with Delivery, Finance, Operations, and Client stakeholders to ensure seamless project execution
• Manage resource allocation, staffing updates, capacity planning, and demand forecasting using Workday and related planning tools
• Own project financials: budgets, forecasts, invoicing readiness, and revenue tracking
• Administer Statements of Work (SOW) and support contract lifecycle processes
• Produce executive-grade project status reports, delivery dashboards, and performance metrics for client and internal leadership audiences
• Track and actively manage risks, issues, dependencies, and action items, driving mitigation rather than documentation alone
• Drive adherence to ServiceNow delivery methodology, governance standards, and operational best practices

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.