Service Desk z j. Niemieckim

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services.

• Fluent German language skills (minimum C1).
• Communicative English language skills (minimum B1).
• Good knowledge of technical IT topics.
• Ability to listen and read with comprehension, and to communicate clearly and respectfully.
• Willingness to work in shift system (shifts between 7:00 and 21:00).
• Minimum 2 years of experience in a similar position.
• Knowledge of IT industry and customer support.

Nice to have:

• Service desk experience.
• Problem-solving skills.

• Responding to internal inquiries from Tchibo store employees.
• Identifying and resolving IT problems.
• Analyzing situations for anomalies.
• Reporting other issues that require action.