ServiceNow Solution Architect

We build and maintain the middleware systems that support Toyota’s digital systems and mobility solutions. Our work supports multiple applications used for in‑car multimedia services, EV charging platforms, factory digitalization, data‑driven projects and online sales technologies. By ensuring continuous service availability and integrating key tools, we enable teams across Europe to develop and operate digital solutions reliably.

• 5–8+ years of hands-on experience with ServiceNow platform.
• Proven experience as a Solution Architect, Technical Lead, or Senior Developer on ServiceNow.
• Strong knowledge of ITSM and at least one additional ServiceNow module (e.g., ITOM, CSM, DevOps).
• Experience with integrations (REST, SOAP, MID Server, APIs).
• Solid understanding of ServiceNow data model, CMDB, and platform architecture.
• Experience with Agile delivery methodologies.
• Excellent stakeholder communication and leadership skills.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) (highly desirable).
• Experience with DevOps and CI/CD for ServiceNow.
• Familiarity with cloud platforms and enterprise architecture frameworks.
• Experience in regulated or large enterprise environments.

Key Competencies:

• Strategic thinking and architectural mindset.
• Strong problem-solving ability.
• Technical leadership and mentoring.
• Excellent communication and facilitation skills.
• Ability to balance speed, quality, and governance.
• Customer-focused and outcome-driven.

Architecture & Design:

• Define end-to-end architecture for ServiceNow solutions aligned with enterprise standards.
• Translate business requirements into scalable, maintainable ServiceNow designs.
• Ensure adherence to ServiceNow best practices and platform guardrails.
• Lead solution design workshops and technical discovery sessions with development/support teams.
• Produce and maintain architecture diagrams, design documents, and roadmaps.

Platform Leadership:

• Own the technical health and scalability of the ServiceNow platform.
• Establish and enforce development standards, governance, and design patterns.
• Guide teams on data model design, integrations, and performance optimization.
• Evaluate new ServiceNow capabilities and recommend adoption strategies.
• Support platform upgrades and manage technical debt.

Delivery & Implementation:

• Lead or oversee complex ServiceNow implementations and enhancements.
• Provide hands-on guidance to developers and configuration teams.
• Review and approve solution designs and code where appropriate.
• Ensure solutions meet security, compliance, and performance requirements.
• Troubleshoot critical platform issues and provide architectural direction.

Stakeholder Management:

• Partner with ServiceNow platform owner, product owners, product managers, and IT leadership.
• Communicate architecture decisions and trade-offs clearly to stakeholders.
• Act as the trusted advisor for ServiceNow capabilities and roadmap planning.
• Facilitate alignment between business priorities and platform strategy.

Governance & Best Practices:

• Establish platform governance frameworks and review boards.
• Ensure proper use of scoped applications, update sets, and CI/CD pipelines.
• Promote automation, reuse, and maintainability across implementations.
• Drive continuous improvement of platform processes and standards.

Job location: Wrocław, Silver Tower Office Center. Working pattern: Hybrid - 2 to 3 days per week in the office, in line with the need.