Technical Product Owner [MyFreddyAI]

Digital & Technology Team (D&T) is a division of HEINEKEN Global Shared Services Center focused on digitalizing and integrating processes, ensuring best-in-class technology, and embedding a data-driven culture. The team works on building the future of Heineken through innovative digital products, particularly in Digital Commerce, which supports HEINEKEN's global Commerce strategy across the Route-to-Consumer ecosystem.

• Bachelor's or Master's degree in Computer Science, IT, or Business.
• Certified Scrum Product Owner (CSPO) or equivalent highly preferred.
• Cloud platform or AI and data product certifications are an advantage.
• 5+ years experience as a Technical Product Manager or Technical Product Owner in high-growth tech or large-scale digital transformation.
• Hands-on experience delivering AI products, specifically conversational AI, retrieval-augmented generation (RAG), and agentic systems.
• Fluent across major AI model providers (OpenAI, Anthropic, Google, Mistral) with judgment to select and route between models.
• Deep understanding of Software Development Life Cycle (SDLC) with background as Software Engineer, Technical Architect, or Systems Lead.
• Experience with cloud and enterprise AI ecosystems (Microsoft Azure, Google Cloud, AWS).
• Proven track record delivering digital solutions in global, matrixed organizations managing dependencies across multiple teams.
• Understanding of modern IT systems, modular architecture, and modern data stacks.
• Practical knowledge of retrieval-augmented generation, vector stores, agent orchestration frameworks (LangChain, LangGraph, Semantic Kernel, LlamaIndex), and integration patterns.
• Ability to evaluate and integrate cloud and enterprise AI platforms and make build/buy/partner decisions.
• Familiarity with guardrails, content safety, observability, and evaluation tooling.
• Analytical mindset with problem-solving skills.
• Expert-level proficiency in Agile/Scrum methodologies and lifecycle management tools like Jira or Azure DevOps.
• Experience in product performance optimization using experimentation and data-driven insights.
• Ability to take full ownership of product lifecycle from ideation to launch.
• Skilled in defining and ranking technical user stories based on business value, technical dependency, and product health.
• Ability to translate commercial strategy into actionable technical tools.
• Experience with design systems and UX/UI design principles.
• Proven ability to build and maintain collaborative relationships across global organizations.
• Skilled in managing demand and execution expectations.
• Strong communication skills in English.
• Business acumen related to marketers' workflows and commercial priorities.
• Understanding of route to market typologies in FMCG or HEINEKEN landscape.
• Specialist understanding of digital solutions driving commercial success in consumer engagement.
• Comfortable working in high-ambiguity environments.

Nice to have:

• Experience transitioning from BA or Senior Technical role into leadership or ownership.
• Experience in FMCG or comparable consumer-facing industry.

• Backlog Management & Prioritisation: Define and rank technical user stories, agent requests, and platform requirements based on business value and technical dependency.
• Stakeholder Orchestration: Act as the bridge between commercial demand and execution to align expectations.
• Product Roadmap Ownership: Define and own the 6 to 12 month vision for the MyFreddyAI platform.
• Technical Decision Making: Partner with Architects to make trade-off decisions regarding speed to market, technical debt, platform integration, and build/buy/partner choices.
• Acceptance & Quality Control: Define "Definition of Done" and "Acceptance Criteria" to ensure high functional and technical standards.
• Value Tracking & Reporting: Define and monitor KPIs to measure success, adoption, and performance of the technical product.
• Leadership: Manage a team of analysts supporting product development and maintenance for complex products within scope.

Informujemy, że administratorem danych jest HEINEKEN Global Shared Services Sp. z o.o. z siedzibą w Podium Park, Al. Jana Pawla II 43a 31-864 Kraków (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Just Join IT oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.