Product Owner (Digital / Web & App)

CANAL+ Polska S.A. is a company operating in the digital streaming industry, managing one of the largest streaming platforms in Poland. The role is within the Digital Product Development Team, specifically the WEB & APP team, focusing on customer service, self-service (selfcare), and digital process transformation. The position involves collaboration with global CANAL+ teams.

• Several years of experience building and developing self-service or service products (Product Owner or Business Analyst role)
• Experience in changing processes and moving them to online channels
• Ability to work with ownership model from problem to implemented solution and measurable effect
• Ability to work in a fast-paced environment with prioritization
• Strong data-driven approach and experience working with KPIs (conversion, task success, contact rate, cost-to-serve)
• Very good collaboration with development teams (Jira/Confluence) and understanding of delivery process
• Ability to conduct internal discussions, design process modeling, flows, and functional documentation
• Experience cooperating with UX/UI and understanding user experience design principles
• Very good English language skills (work in a global environment)

• Develop the self-service and customer service area in digital channels (web/app)
• Define and execute the roadmap for selfcare functionalities (account, subscriptions, payments, support)
• Make product decisions based on business impact (CX, contact rate, cost-to-serve)
• Analyze and modify service processes in digital, including automation
• Optimize user journeys in cooperation with UX/UI teams
• Work with data (GA4, Firebase, operational data, contact center KPIs) to identify problems and measure effects
• Collaborate with Tech, UX, Data, Customer Care, and Business teams without silos
• Cooperate with global CANAL+ teams on selfcare standards and cross-country implementations

The data controller is CANAL+ Polska S.A. based in Warsaw. Candidates have rights regarding their personal data including access, correction, deletion, restriction, objection, data portability, and complaint to supervisory authority. Providing data required by labor law is mandatory; other data is voluntary. Data is processed for recruitment purposes and may be retained for potential future recruitment with consent. The company has an internal reporting procedure available online, which candidates confirm having read by applying.