Specjalista ds. Wsparcia IT (K/M)

Energis is a Polish leader in environmental protection investing in modern raw material and energy recovery installations. The team consists of specialists in various areas of environmental protection, offering comprehensive solutions for municipalities and businesses in municipal and raw material management, renewable energy production including waste, sludge, and biomass, as well as water and sewage management.

• At least secondary education in IT, technical, or related fields.
• Very good knowledge of Windows 10/11.
• Very good knowledge of Microsoft Office from a user support perspective.
• Good knowledge of Microsoft server systems and Active Directory.
• Knowledge of LAN/WAN, IP, VPN, Wireless LAN technologies.
• Practical skills in administration of Office 365, Exchange, Sharepoint, MS Teams, and ZOOM.
• Knowledge of Apple solutions including MacOS and iOS.
• Knowledge of designing, testing, and implementing IT infrastructure elements.
• Experience working in a ServiceDesk environment based on ITIL.
• English language proficiency at minimum B1 level.
• Knowledge of ERP systems (e.g., TETA Constellation, Comarch ERP, or Symfonia ERP).

• Provide support for teleinformatics systems including user work environments, video conferencing platforms, local and wireless networks, mobile devices, multifunction devices, office and business applications, with dedicated support for VIP users.
• Monitor and ensure continuity of IT services and communicate essential information about components such as materials, parts, and licenses.
• Perform and coordinate repairs of teleinformatics hardware within Eneris Group companies.
• Resolve ongoing incidents and problems related to supported platforms and IT systems.
• Develop technical documentation.
• Ensure IT data and service security and propose risk reduction measures.
• Execute IT development projects and tasks.
• Develop and conduct internal training for users and team members.
• Create and update IT knowledge base.
• Be ready for business travel and support users and IT platforms in other locations within the country.