Senior Technology Specialist - Product Architect (OpsTech)

This role is part of the D&T department of HEINEKEN International and is located in Heineken Global Shared Service, Krakow, Poland. The D&T department focuses on innovation, technology, and advanced analytics to provide HEINEKEN with technological competitive advantages.

• Bachelor’s or master’s degree in IT, computer science, engineering, or a related field
• Extensive experience in platform architecture, SRE, observability, or operations engineering within enterprise environments
• Strong knowledge of modern operations and reliability practices including monitoring & alerting, incident management, automation, IaC, and CI/CD integration
• Proven experience in complex, global organizations with multiple stakeholders, vendors, and governance requirements
• Strong architectural understanding of platform integrations, distributed systems, shared services, and secure-by-design principles
• Ability to define and drive architectural direction across multiple domains while ensuring consistency and scalability
• Strong communication skills with ability to influence senior stakeholders and align cross-functional teams
• Excellent written and verbal English

Nice to have:

• Experience with observability and incident management tools (e.g. New Relic, PagerDuty) and SRE tooling ecosystems
• Experience with AIOps, event-driven architectures, and/or automation platforms (including RPA)
• Familiarity with SAP-focused tooling in an operations context
• Experience managing or integrating external delivery partners in a platform/product setup
• Knowledge of enterprise architecture frameworks and governance practices
• Relevant certifications in architecture, cloud, SRE, DevOps, Agile, or security

• Owning the end-to-end architecture and technical direction of the OpsTech product
• Defining the architecture roadmap for the Observability Platform and the SRE and AIOps ecosystem
• Ensuring the platform is secure, scalable, resilient, compliant, and cost-effective
• Guiding development teams on solution design, standards, and technical quality
• Aligning product architecture with HEINEKEN’s business strategy, enterprise standards, and long-term roadmap
• Driving reuse, standardization, and improved developer experience across the platform

The administrator of personal data is HEINEKEN Global Shared Services Sp. z o.o. based in Kraków, Poland. Personal data is processed for recruitment purposes in compliance with legal regulations including the Polish Whistleblowing Act. Candidates have rights to access, rectify, delete, or restrict processing of their data, and to withdraw consent for data processing at any time.